Política de Privacidade
Gluck
– gluckgarmentindustries.com
This Privacy Policy describes how Gluck Garment Industries, Unipessoal Lda, owner of the Gluck, with an online presence through the website gluckgarmentindustries.com, collects, uses, stores, and protects the personal data of its customers and users, in accordance with Regulation (EU) 2016/679 (GDPR), Law no. 58/2019, and other applicable legislation in Portugal.
1. Data Controller
The entity responsible for processing personal data is:
Gluck Garment Industries, Unipessoal Lda
Email contact for data protection matters: info@gluckgarmentindustries.com
For any questions related to the protection of personal data, you may contact us at the address indicated above.
2. Personal Data Collected
In the context of using the website gluckgarmentindustries.com, we may collect the following categories of personal data:
2.1 Data provided by the user:
- Full name.
- Email address.
- Phone number.
- Billing and delivery address.
- Tax Identification Number (when applicable).
- Data required for invoice issuance.
- Payment data (processed through certified third-party entities).
2.2 Data collected automatically:
- IP address.
- Device type.
- Operating system.
- Browser used.
- Browsing and on-site behaviour data.
- Cookies and similar Technologies.
3. Purpose of Processing
Personal data is processed for the following purposes:
a) Order management
- Processing purchases.
- Invoicing.
- Shipping and delivery.
- Returns management.
Legal basis: Performance of a contract.
b) Customer account management
- Account creation and management.
- Purchase history.
Legal basis: Performance of a contract.
c) Customer support
- Responding to information requests.
- Handling complaints.
Legal basis: Legitimate interest and contractual performance.
d) Direct marketing
- Sending newsletters.
- Promotional campaigns.
- Communications via email, SMS, or other electronic means.
Legal basis: Data subject’s consent (or soft opt-in under Law 41/2004, when applicable).
e) Compliance with legal obligations
- Invoicing.
- Data retention for tax purposes.
Legal basis: Legal obligation.
4. Data Retention
Personal data will be retained only for the period necessary for the purposes for which it was collected, namely:
- Data for tax purposes: 10 years (as required by tax law).
- Customer account data: while the account remains active.
- Marketing data: until consent is withdrawn.
After the applicable retention period, the data will be securely deleted or anonymized.
5. Data Sharing with Third Parties
Gluck Garment Industries, Unipessoal Lda may share personal data with:
- Courier companies (for order delivery).
- Payment service providers.
- Accounting firms.
- Email marketing platforms.
- Technology and hosting service providers.
All third parties are contractually required to ensure confidentiality and data security, acting as processors under the GDPR.
Data will not be sold or transferred to third parties for commercial purposes.
6. International Transfers
If any service provider is located outside the European Economic Area, Gluck Garment Industries, Unipessoal Lda will ensure that such transfers comply with applicable legal provisions, namely through standard contractual clauses approved by the European Commission.
7. Data Subject Rights
Under the GDPR, the data subject has the right to:
- Right of access.
- Right to rectification.
- Right to erasure (“right to be forgotten”).
- Right to restriction of processing.
- Right to object.
- Right to data portability.
- Right to withdraw consent at any time.
These rights may be exercised via email: info@gluckgarmentindustries.com
The data subject also has the right to lodge a complaint with:
National Data Protection Commission (CNPD)
www.cnpd.pt
8. Data Security
Gluck Garment Industries, Unipessoal Lda implements appropriate technical and organizational measures to protect personal data against:
- Unauthorized access.
- Loss.
- Alteration.
- Improper disclosure.
The website gluckgarmentindustries.com uses appropriate security protocols (e.g., SSL) to protect data transmission.
9. Cookies
The website gluckgarmentindustries.com uses cookies to improve browsing experience, personalize content, and analyse traffic.
Cookies may be classified as:
- Strictly necessary cookies.
- Performance cookies.
- Functionality cookies.
- Marketing cookies.
Users may manage or withdraw their consent through the cookie management platform available on the website or via browser settings.
For more information, please consult our Cookie Policy.
10. Fraud Prevention
For the purposes of fraud prevention and detection, we may validate data such as address and postal code with competent entities or technological partners.
11. Changes to the Privacy Policy
Gluck Garment Industries, Unipessoal Lda reserves the right to update this Privacy Policy whenever necessary. Any changes will be published on the website gluckgarmentindustries.com. We recommend periodically reviewing this Policy.