Find the answers you need about our products, orders, shipping, and more. If you can't find what you're looking for, feel free to reach out to our friendly customer support team – we're here to help you every step of the way.
ORDERS
How can I place an order?
Orders can be placed directly through our website. Simply select your preferred size (you can consult the size guide available on each product page) and proceed to checkout. Once your order is placed, you will receive an email with all the details and updates regarding your purchase.
Do I need to create a customer account to place an order?
Yes, creating an account is required to complete your purchase. Our community is at the core of the brand — registered customers benefit from exclusive advantages, including access to special discounts and our take-back program, where you can return a used piece after one year and receive a discount on a new purchase.
What payment methods do you accept?
We accept MB Way, Multibanco, credit/debit cards, PayPal, and Apple Pay. We support international payments and offer multi-currency options for your convenience.
How can I be sure that my order has been completed successfully?
After completing your purchase, you will receive an automatic confirmation email with your order number and details. This allows you to track and follow your order at any time.
Can I change my address after the order has been confirmed?
Once an order has been processed, it cannot be modified. However, you may contact our customer support team via email, and we will do our best to assist you depending on the status of your order.
If I have a problem with my order, how can I contact customer service?
For any questions or issues, please contact us via the email address available on our website. Our team will assist you as soon as possible.
How can I cancel my order?
Orders may only be cancelled before they are processed for shipping. To request a cancellation, please contact our customer support team via email as soon as possible.
Can I track my order?
Yes. Once your order is confirmed, you will receive an email with your order ID and tracking information.
02 Shipping, Delivery,
& Tracking
What countries do you ship to?
We ship worldwide. Some regions may have limitations — please refer to our Shipping page for detailed information.
How much does shipping cost?
Shipping costs vary depending on the destination. Full details can be found on our Shipping page.
How long will it take to receive my order?
Delivery times vary depending on your location and include both processing and shipping times. Estimated delivery times for each region are available on our Shipping page.
What shipping methods are available?
We offer different shipping options depending on your location. These may include standard and express delivery services. Available methods are displayed at checkout.
How can I qualify for free shipping?
Free shipping may be available for orders above a certain value. Conditions, thresholds, and availability may vary by region and are detailed on our Shipping page.
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